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Frequently asked questions
How do I return my order ?
If you would like to return your order, please email us at maracuja.bikinis@gmail.com and we will organize the return for you.
Make sure to include all the required information in your message, such as your order number and the reason for the return.
Once your return is accepted, carefully seal the item(s) and attach the return label provided in your original package. You can reuse the original box or use a secure shipping box.
Please note that items must be unworn, with the original hygiene liner in place and the tag still attached. Returns that do not meet these conditions will not be accepted.
Please make sure to drop the package off at your local post office or preferred courier as soon as possible.
If you have any questions about the return process, feel free to contact our customer service team.
We hope you are fully satisfied with your purchase — but if not, we’re here to help 💛
All orders can be returned within 14 days.
Once we have received the order return, the refund will be processed within 14 business days.
Are there any shipping costs ?
Shipping fees depend on your location and the delivery option you choose (standard or express).
The exact shipping cost will be shown at checkout before you complete your order.
Good news — shipping is free on all orders over €80 💛
Can I still change my order?
If you want to change your order, please email us at maracuja.bikinis@gmail.com — we’ll check what’s still possible.
Please note that items must be unworn, with the original hygiene liner in place and the tag still attached.
Returns or exchanges that don’t meet these conditions will not be accepted.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to maracuja.bikinis@gmail.com and we will contact the shipping company.